FAQ


1. What is Mental Health First Aid?

It is defined as the help provided to a person developing a mental health problem or in a mental health crisis. Assistance is given until appropriate professional treatment is received or until the crisis resolves (Kitchener & Jorm, 2002).

2. What types of courses are offered?

eLearning Mental Health First Aid (6-hours)

Via the online portal, it teaches an action plan for responding to emerging mental health problems as well as mental health crises. The emerging mental health problems include depression, anxiety, psychosis and substance use problems. The crises covered include suicidal thoughts and behaviours, panic attacks, traumatic events, severe psychotic states, severe effects from substance use and aggressive behaviours. It has been tailored to incorporate information on policies, resources and help-seeking pathways of specific relevance to the Australian public service.
*Note: Staff who complete this course are eligible to become an Accredited Mental Health First Aider by completing an online exam within 3 months of completing the eLearning MHFA course. To do so, please contact Brendan O'Keefe at techsupport@mhfa.com.au who will arrange for your login to access the exam. Staff who pass the exam can download a Digital Certificate, valid for 3 years.

Blended Mental Health First Aid (6-hours eLearning plus a 4-hour face-to-face session)

The 6-hour online component (described above) needs to be completed first. The face-to-face component (delivered in Melbourne and Canberra only) reviews the contents of the online course through quizzes, discussion, case studies and includes a manual. It also uses role plays to give participants more concrete experience in applying the MHFA Action Plan in different situations and settings.
*Note: Staff who complete this course are eligible to become an Accredited Mental Health First Aider. At the end of the 4-hour 'in person' session, our Instructor will email you a link to the online exam, which needs to be completed within 30 days. Staff who pass the exam can download a Digital Certificate, valid for 3 years.

eLearning Provide First Aid course (4 hours)

Via the Australian Red Cross online portal, it teaches the fundamental principles, knowledge and skills to provide emergency care for injuries and illnesses in the home or the workplace. Important: Red Cross course logins are active for up to 6 months - so it is important to complete your course as soon as conveniently possible.
*Note: Staff who complete this course can print out a ‘Certificate of Completion’. If they wish, they can attend a 1-day assessment at Red Cross in order to obtain a ‘Statement of Attainment’ for the nationally recognised unit of competency from the Health Training Package, HLTAID003 - Provide First Aid, which is valid for 3 years. To do so, please call 1300 367 428 and select option 2 to book your practical assessment. This will take you to the corporate services branch and you will need to say you are part of the WorkplaceAid Project and quote your Red Cross login. Please note that the 1-day assessment would need to be done in your own time.

3. I am having technical difficulties in accessing my online course - who do I contact?

Each of the courses can be accessed from your WorkplaceAid account at www.workplaceaid.net.au.

IMPORTANT: For first time access of the eLearning MHFA course, please note that you will need to login to your workplaceaid account and click on ‘Go to MHFA course’. This will redirect you to the Mental Health First Aid Australia interface, where you will need to Enrol into your course. You will see a ‘Checkout’ screen, displaying the MHFA manual for free, in your shopping cart contents. Below this you will need to provide your postal details (shipping address) to receive the MHFA manual. You can commence your course straight away.

The courses do not need to be done in one sitting. For the eLearning MHFA course, you can Save where you are up to in a module, then log back into your workplaceaid account another time to continue from where you left off. If you were assigned to the Red Cross course, it automatically saves where you are up to when you log out.

If you are having technical problems with the eLearning MHFA course, please contact Brendan O'Keefe, IT Support and Digital Media Officer on email: techsupport@mhfa.com.au or tel: 9079 0208. Please note that Brendan is available on Monday, Wednesday and Friday.

For the Red Cross online Apply First Aid course, please contact 08 8221 6422 or support@e3learning.com.au.

4. Why do I need to complete a survey before I commence my free course?

This is to gauge what you already know about helping co-workers or those in your social network, with a mental health problem or a physical illness/injury which requires first aid. By doing additional surveys on completion of the training, one-year after and two-years down the track, it will help us to evaluate the training offered and track skills used.

5. Can I complete the online survey over a few sessions?

Yes BUT this can only be done if your cookies are enabled and you use the same computer as when you started the survey. It is PREFERABLE to complete the online survey in one sitting, which takes around 20 minutes.

6. Will I get to choose my course type?

Unfortunately, no. At the end of the first online survey, the computer runs a program equivalent to a coin toss, to determine the course type to which you will be randomly allocated.

7. Am I allowed to undertake training during work hours?

Yes, but you will need to ask your Manager for approval before you begin. When considering commencement of online training, periods of high demand at work should be avoided.

8. What if I forget my username or password?

Your username will be the email address that you use to sign up - most people use their work email address. We do not have access to your password so if you forget it, just go to the homepage at www.workplaceaid.net.au, enter your username and click 'request new password'. A password reset email will be sent to the email address that you provide as your login.

9. What if my email address changes or I move departments?

Contact Julie Fischer on email: jfischer@unimelb.edu.au and advise your new email address. This will become your new user login and will need to be replicated on a few platforms. Julie will send you an email to advise it has been completed and will allocate a temporary password for you, which you can then change to whatever you like when you login.

10. How long do I have to complete my course?

Two months from commencement. Automatic reminder emails will be sent weekly (these can be turned off if you do not wish to receive them, a link will be available in the email).

11. Blended Mental Health First Aid - when and where does the 4-hour face-to-face component occur?

A range of dates will be offered to participants who are randomized to this group, after they complete the 6-hour eLearning component. Training will occur onsite with a minimum class size of 12 and a maximum of 24.

12. If I want to contact my Employer Assistance Program (EAP) provider, who do I call?

Davidson Trahaire Corpsych, Tel: 1300 360 364 or Email: eap@davcorp.com.au
For Comcare employees, please contact Assure, Tel: 1800 808 374 or go to http://assureprograms.com.au/about-eap/#access_eap
For IP Australia employees, please contact Peoplesense by Altius, http://www.peoplesense.com.au/psychological-services/clinical-services/e...

13. Will I receive a Certificate on course completion?

Yes!

14. If I want to attend the 1-day practical session after completing the online First Aid course, how do I do this?

You may book into a practical instruction and assessment session at a time and place that is convenient to you (and your Manager if it is during work hours). It is paid for as part of the online first aid training, but is not actually a component of the WorkplaceAid project, so some people may not wish to do this, which is fine. The session will take approximately 8 hours. To book a practical session for an online course, please call 1300 367 428.
You will need to print out your 'Certificate of Completion' (from http://redcross.e3learning.com.au) and bring it along to your practical session. On successful completion, you will be issued with a 'Statement of Attainment'.
Please note that you can complete the next online survey as soon as you receive it (you don’t have to wait until you have completed your assessment session).

15. The survey link isn't active in my email message. How do I access the survey?

Copy and paste the link from the auto email you received, into your URL bar to go directly to the survey. The URL bar is where you would usually enter 'http://nameofwebsite_you're_after'. Please don't copy and paste the survey link into a Google search field (e.g. top right hand of screen with magnifying glass icon). It won't take you to the survey.

16. If I no longer wish to take part, how do I withdraw from the project?

If you wish to withdraw from the study, please contact Julie Fischer directly via email: jfischer@unimelb.edu.au or tel: 90356770.